Good afternoon everyone. I just wanted to share my day with you all and all the photos I took today. So, todays my sons 9th birthday and in the position I’m in I can’t do much for him but I promised him a Minecraft cake because I couldn’t get him a Fortnite cake. He loves Fortnite . Anyways I ordered a cake for him and his sister whose birthday is next week then it’s Easter and then they go on spring break and obviously with all that’s happened to my van and having no reliable vehicle and struggling to pay my rent I really wanted them to at least have a nice cake. I felt that wasn’t much to want for their special days. I can’t offer them much at this time but the CAKE was important. Anyways, I am supposed to pick up the cake at SAMS at 10am and I was in the parking lot on the phone with my sons counselor and went in about 11am and looked for this $10 lemon front door mat for my sister which they were out of and then went to get the cake I ordered days ago. I ask for it and gave my name to the the employee who looks all over and can’t find my cake. I said where’s the form that the employee filled out for me? They didn’t have that. So then I said, oh my, please look for my daughter’s form for her LOL cake (5” cake with 8 cupcakes around same as my sons) that I’m also supposed to pick up in her 5th birthday on the 29th and she says, before I do that please let me take the Minecraft cake order and I will have her make it now. I was happy about that! But I had to get my son from school in about 45 min from that time ( I was behind schedule). So she takes the order and I had asked for it to be made with whipped cream icing on the cupcakes and for the cupcakes to be half chocolate and half vanilla cupcakes as shown on pics. Well they gave me all vanilla and no chocolate ones and I didn’t say anything about that yet. This employee walks away after telling me that a supervisor is coming to talk to me. So then an employee comes out and asks me if she could help me so I asked them to look for my daughter’s order form so I don’t suffer this a second time and she couldn’t find that order either. I pointed to the girl in the back making the cakes and said she is the one who took both orders maybe ask her if she recalls where she put the orders. She ignored me. The employee proceeds to tell me to make another order for the LOL cake and fill out my information and the date. I initially said I would get it the morning of her birthday but changed it to the day before just incase this happens again. She then says sorry this happened and walked away. So I’m standing there waiting for this supervisor and a different girl comes over and asks if she can assist me and I said no I’m waiting for the supervisor. She said she is the one who took my daughter’s second order. I was like she didn’t introduce herself as such so how would I know that? She asked if I want to speak to her I said yes. Now waiting longer while my 2 year old is watching his show a woman named “Marcy” I believe comes over dressed in plain clothes and I said I was waiting for the supervisor to explain the whole incident and she says well I’m the manager real short with me. I then explained everything to her and said how I’m going my best to maintain my composure as I have my 2 year old and have to go get the birthday boy in ten minutes so I don’t want to be angry and I feel like breaking down in tears but that will upset my son so I’m trying not to. She didn’t really address the situation so I asked her to get the second order form that I just filled out for the Minecraft cake for my son and I took a pic of it and showed her that they again made a mistake and gave me all vanilla cupcakes. She was like “what you want a mix” I said yes it’s on the form. So she hands the cake to the staff to give me the chocolate cupcakes and they didn’t even separate them one vanilla one chocolate as shown in the picture of the order book. They hurry and shove it together and she says to the staff you didn’t even put a sticker on it. Proceeding to say it’s fine I will walk her out you can have the cake free of charge. Ok great but why is she being so rude to me I didn’t even raise my voice. Other than to point out the girl who took the order. At this point I just have to go and get my son and get out of that store before I lose it and bawl because nothing ever just goes right for me. We ultimately set up and celebrate and as we eat the cake/cupcakes there was what looked like a piece of hair but it’s not it’s like a piece of plastic in the icing of the cupcakes. I saved it too incase they think I’m lying. I think maybe a piece of a net or something bc it’s hard like a whisker. It’s ridiculous. I just can’t believe it because I’m such a HUGE supporter of Sams I even joke with the staff in the clothing section saying my kids and I should be Sams spokes family we wear mostly Sams clothing and use almost everything from there and live their clothes, decor, furniture , baby stuff, food, and more. That’s how much I/we love SAMS CLUB. I am truly disappointed in their bakery and how I was brushed off like it wasn’t even a big deal both orders were lost and they continued to make a mess of my order. It’s so hard for me always and I’m a good person. I am. I don’t hurt peoples feeling or talk mean or cruel and always appreciate and apologize for anything I feel I did or accepted from anyone. Why is it so hard to just have people be nice to one another. I’m extra emotional when it comes to my kids because I want so much to give them a stable home and a happy loving life and everything goes wrong always. I will post pics of the forms and cake from the book and the first cake I got then the second when they have me the chocolate cupcakes. What do you think about this situation? Please comment if you read this and your thoughts on this situation. Please. Thank you. Everyone please have a wonderful weekend and enjoy every moment with your loved ones as that’s the biggest and best part of my days and that’s what I will take with me when I go. All my memories of my babies and my family and friends (I don’t really have any friends but those I had younger). Stay safe everyone and Happy Easter!!
